Shipping policy
Shipping Coverage
We offer international shipping to most countries worldwide.
Shipping Fee
A flat shipping rate of $9.99 USD will be applied to all orders, regardless of destination or order size.
Order Processing Time
All orders are processed within 1–2 business days before being handed over to the shipping carrier.
Shipping Carriers
We partner with trusted logistics providers including FedEx, DHL, EMS, and USPS to ensure reliable and timely delivery.
Duties & Taxes
All customs duties, import taxes, and any applicable fees are the responsibility of the customer. These charges may vary depending on the laws and regulations of the destination country. We recommend checking with your local customs office for more information.
Estimated Delivery Time
In most cases, packages are delivered within the estimated delivery window. However, actual delivery times may vary depending on factors such as:
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Airline and logistics scheduling
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Weather conditions
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Customs clearance processes
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Other external or unforeseen events
Orders containing pre-order or custom-made items may take longer to process and deliver. Please refer to your tracking information for the most up-to-date delivery details.
Notice Regarding Delays
In rare cases, unforeseen events such as severe weather or other force majeure situations may cause delays in delivery. If this occurs, we will inform you via email as soon as possible. Just like you, we hope for your package to arrive without delay.
If you have any questions regarding your order or shipping status, please do not hesitate to contact us at info@soawa.com.