Frequently Asked Questions
General Information
Q1: How can I contact Soawa customer support?
A1: For any inquiries or assistance, please reach out to our customer support team at info@soawa.com.
Q2: What is Soawa‘s mission?
A2: Our mission is to provide high-quality, trendy fashion, reflecting individual style, and delivering an exceptional online shopping experience.
Orders and Shipping
Q3: How can I track my order?
A3: You can easily track your order by using our online tracking system. If you encounter issues, contact our customer support.
Q4: What is the shipping time for standard and express options?
A4: Standard shipping generally takes 8-15 business days, while express shipping takes 2-6 days once the order leaves our warehouses.
Returns and Refunds
Q5: What is Soawa‘s return policy?
A5: Our return policy lasts 14 days. Items can be returned under conditions such as non-delivery within 90 days, item not as described, or a defective item.
Q6: How do I initiate a return?
A6: To initiate a return, contact us with your full name, order number, and details of the item(s) you would like to return. Wait for approval before shipping the product.
Q7: How are refunds processed?
A7: Once your return is received and inspected, we will notify you via email. Approved refunds are processed, and credit is applied to your original payment method within a specified time.
Product Information
Q8: Is there a size guide available?
A8: Yes, we provide a size guide to help you choose the right fit. Refer to the size chart on the product page for accurate measurements.
Q9: Are sale items refundable?
A9: Unfortunately, sale items cannot be refunded. Only regular-priced items are eligible for a refund.
Social Responsibility
Q10: Does Soawa participate in social responsibility initiatives?
A10: Yes, Soawa actively engages in social responsibility initiatives, supporting causes aligned with our values.
For any additional questions or concerns, feel free to contact our customer support team. Thank you for choosing Soawa!